All businesses have to deal with customer complaints at one time or another, especially when they are providing goods or services directly to the public. For some small businesses, customer complaints can be upsetting or feel like a personal attack, which makes it difficult to deal with the complaint objectively. Read more…
A paper by Evan Polman and Kyle Emich in the April 2011 issue of Personality and Social Psychology Bulletin found that construal level theory can dramatically improve someone’s creativity. The theory suggests that people think about things far away from them in space or time in abstract terms in order Read more…
What are effective strategies to make your meetings more meaningful and efficient? Are there alternative ways to conduct personal meet-ups, compared to the long wait times and unnecessary chatter that some meetings end up having? How can meetings become more productive? Prepare presentations and setups ahead of time The initial Read more…